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DocFusion, your low-code Customer Communication Management (CCM) and Document Generation platform

Documents that flow

Enterprise systems only optimise internal processes, this is the gap DocFusion fills.

DocFusion® enables you to turn regularly used documents and forms into intelligent templates which allow workflow, document automation, digital signatures and document storage. All of these are fundamental to effective Customer Communication Management.

Key to our CCM solution is our Document Generation and Automation ability, Digital signatures and prebuilt connectors.

Bad communications can result in up to 30% of your customers moving to another provider.

There are a multitude of both Customer Communication Management and generic business issues resulting from not properly utilising document generation and automation.

These affect a company’s ongoing sustainability and bottom line
DocFusion, powering the customer experience

DocFusion® CCM is a full comprehensive system that covers the entire customer communication process, from template generation to assembly to personalization and omni-channel delivery. Our CCM System encompasses what we refer to as “The Pillars of Digital Transformation” and each pillar plays a pivotal role in both driving and fulfilling a customers communication needs.

DocFusion®‘s document generation centre is fundamental to effective CCM and combines all the pillars of an organisation’s digital journey





The genesis of DocFusion® is the digitisation of Document Generation and Automation to streamline internal and external communications. By necessity, it has become a low code platform which automates the interaction between digital forms, workflow, document generation, digital signatures and document management.

This is achieved by integrating with your legacy systems and delivering on the initial promise of digital transformation.

DocFusion® Low Code CCM and Document Generation Platform

DocFusion® Low Code CCM Platform is a digital cloud platform which encompasses the following key product components:


Frictionless, omni-channel, hyper personalised communication.

Document Automation

A dynamic, template-driven document composition and automation engine.

Digital Signatures

Allows work to be completed faster, more efficiently and more effectively.


Delivering a fully featured integration and data processing platform.

The business case for DocFusion is easily made on multiple levels

Customer experience

Communication with customers is relevant and hyper personalised. This is frictionless without the need to print, sign or scan. The available data is pre-populated so the customer does not have to duplicate effort. The document cannot be submitted with missing fields so there is no incomplete submissions. Although difficult to quantify we believe that this results in higher customer take on and less customer churn.


Reputation management

A company’s reputation is based on many factors, one of the important one’s being professionalism. DocFusion drives this professionalism by ensuring that all document-based interaction, is styled correctly, correct logo’s, correct versions, correct details and much more. In a digital age where the only interaction with the outside world is electronic ensuring this is a reputational prerequisite.


Productivity improvement

Forrester estimates that over 20% of a knowledge workers time is freed up by having the correct digital documents available, routed, digitally signed and stored.



Docfusion’s rules engine and smart API’s eliminates the need for data input and manual intervention. This can save up to 30% of the time taken for both data input and rework. In addition to this there is normally big cost reduction through the replacement of multiple disjointed systems.


Risk and

With DocFusion all data is current with the correct legal terms, correct approvals, correct clauses. Up-to-date electronic templates ensure the information the company and outside parties must provide is always correct and in line with policy and law. A regulation change is updated once centrally and is immediately included in all relevant documents. This reduces legal and other risk and increases compliance.


Omnichannel Marketing

DocFusion’s communication templates ensure consistent messaging organisation wide. This can be communicated via web, mobile, sms and all other relevant channels. This ensures consistent messaging and not inconsistent messaging from multiple legacy systems.


Employee Engagement

A new employee’s first interaction with a company is in completing their employment contract. DocFusion ensures this is a frictionless interaction through the automatic generation of the contract through the pre-population of digital forms and automated rules based contract clause provisioning.


Digital and Paperless

DocFusion not only drives a company’s digital agenda but also makes it more environmentally friendly through the eradication of paper. Many forests can thank DocFusion for their continued existence.

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